Develop Brand Loyalty

This interaction point is a game-changer for retailers. One of the players that impact a retail brand’s reputation more than the way it responds to complaints. The opportunity lies in this touchpoint to deliver what you promised and exceed your customers' expectations with extra care and support.

Make your customers feel heard and cared

by giving them a voice

Make a community of customer advocates

by exceeding your customers expectations

Ensuring a knowledgeable team in service

by asking your customers to rate your staff knowledge

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless customer feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and retail locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any customer service touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think about your brands.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information, switch from smiley buttons to a multiple-choice button to gather qualitative feedback from your shoppers.

AppTablet

Use our application for tables if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.